FAQ
What is an Event Minimum?
To schedule most events we require either 25% down or a credit card to guarantee your event. Our only exception is if you are receiving a DJ, then full payment for that service is required at booking. For post prom events, we require a down payment either in January or when it is booked (if it is February – May)
When is Payment Due?
Upon booking an item, we'll send you a contract. The contract needs to be signed and returned along with the deposit agreement to hold the reservation for your items. The remainder of payment is due at delivery. We accept cash, checks (with ID), Visa and MasterCard.
What is the Rental Period?
The rental period minimum on most units is 4-hours. For longer events, we offer a discount for an 8-hour period. Contact us for any special circumstances you might have - we are very flexible! We deliver, set it up, and we do all the work... and you get all the credit and fun without all the headaches!
What items should I choose?
Choosing the right party equipment all depends on the guests you are entertaining. For children ages 2-6, we have our Bounce Houses that are perfect for them. Teenagers and young adults will not be bored with our Laser Tag, Rock Mountains, Slides, and Obstacle Courses. Summer time is our Water Slide season, a cool way to beat the heat. We also offer Concession Equipment and supplies!
Do you deliver and set up?
Yes! We deliver all of our equipment and come back to take it down at the end of your event. Set up and take down is included in your rental price. Big Bounce Fun House Rentals helps to alleviate the stress that comes from planning a party by ensuring that all equipment is clean and ready to go. Set-up takes approximately 30 minutes per item. We will inspect the equipment for safe operation and go over all the rules and regulations with the responsible party. We'll need to know of any special access instructions for the setup area. For example; stairs on entry, entry through a doorway, gate on entry, etc.
Can I pick up the equipment from you?
Professional setup by trained staff is the first step to ensuring the safety of your event; therefore we do not allow anyone to pick up or set up the equipment.
What are the power requirements?
Normally each inflatable runs off a regular 110v outlet on a dedicated 20 AMP circuit – this is usually what you would consider a “normal plug” in most homes and businesses. We'll need a dedicated circuit without other electrical devices plugged in to prevent power loss due to "tripping" a circuit breaker. If you are renting multiple inflatables or plan on setting the unit up more than 75 feet away from an outlet, please discuss power requirements prior to your day's event. Big Bounce Fun House Rentals will provide the necessary extension cords in order to reach your power source.
Where can I set up the equipment?
A level grassy area is the most ideal place for setting up inflatables. The area should be flat with no slope, have at least 5 feet of clearance on all sides and clear of all obstacles including sticks, rocks, sharp objects, sprinklers, animal waste, etc. Stakes or sand bags are used to hold the unit in place. Units can also be set up indoors, on concrete, asphalt or other surfaces, when necessary, and sandbags will be used to secure the units.
Are reservations necessary?
Yes, to ensure a good selection during our peak season April-October, we suggest you call us several weeks ahead of time for small events, and as much as three months ahead of time if you are planning a large event such as a school or church carnival, company picnic, or community event. The earlier you book, the greater your selection. However, we are happy to help with last-minute plans. After you have placed a reservation order, we will call you to confirm your delivery and event details one week prior to your event.
Is Big Bounce Fun House Rentals insured?
Absolutely!! We take safety very seriously and choose the best coverage for our industry. **Remember...reputable companies carry insurance, so don't be afraid to ask for an insurance certificate. If an "additional insured" needs to be added to the policy for your event, we can add it for a $50 fee. View our safety certification at www.Sioto.org
How much room do I need?
The amount of room required varies with each piece of equipment. As a rule of thumb, you should add 5' to the width and 10' to the length of any inflatable to accommodate space for the tie-down ropes, blowers and people walking around it. In addition, please be sure there is proper overhead clearance for the unit you are renting. We are happy to discuss space requirements when you make a reservation.
What kind of supervision is necessary?
For the safety of the participants, each piece of our equipment requires at least one adult supervisor at all times. Some of our larger pieces, such as rock climbs and obstacle courses, require at least two adult supervisors. We cannot over-emphasize the need for adult supervision at all times. Accidents on equipment generally come from two things: too many children on the unit or the unit not being secured properly. Supervisors should monitor the amount of children and make sure they're acting in a responsible manner. They should also check the equipment for secureness to the ground. Safety briefings are given before all events and we require a signature from the customer stating this has been done. Should you choose, we can provide a professionally trained attendant for an additional fee.
What if it rains?
Please keep in mind that inflatables and equipment can not be operated in wind over 20mph or in the rain. If the event must be canceled due to bad weather, simply let us know at least 1 business day before event date to reschedule on another date. Upon cancellation, 25% of your event will be charged to your credit card. You will receive a gift certificate for this amount to be used at the rescheduling of your event. The gift certificate must be used with-in 6 months of your original date. There are no refunds due to weather related changes after the inflatable or equipment has been delivered to you.
What is your cancellation policy?
Same as rain policy
Is the equipment safe?
Our commitment to the safety and health of your guests makes us a cut above the rest. When considering renting equipment for your event, ask yourself if it is important that the children at your event are playing on safe, clean equipment. We clean and sanitize our inflatables after each use... not all of our competitors can make the same claim.
What if I want to change my order?
Please give us a call if your needs change – we are happy to change your order based on equipment availibility. The earlier you call, the greater the selection.
How do I make a reservation?
It's easy – email us, or call us at 765-653-2851 or 1-866-JUMP-TOO to get your special pricing. Our friendly and experienced staff will discuss your event and help you determine what is most appropriate for your group. Use our online order forms to get started. When we receive it, we'll go over the details with you. It's too easy!
